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    Introduction

    Courier Logistics Management Institutes (CLMI) is committed to ensuring customer satisfaction with our courses and services. This Refund Policy outlines the conditions under which you may request a refund for purchases made on our platform.

    1. Eligibility for Refunds

    Refunds are available for courses and services purchased on our platform under the following conditions:

    • Course Cancellation: If a course is canceled by CLMI, you are entitled to a full refund.
    • Withdrawal Period: You may request a refund within 14 days of purchase, provided you have not accessed or downloaded significant portions of the course content.
    • Technical Issues: If you experience technical issues that prevent you from accessing the course, and we are unable to resolve the problem, you may be eligible for a refund.

    2. Non-Refundable Items

    The following items are not eligible for refunds:

    • Completed Courses: If you have completed a course or accessed a significant portion of the content, you are not eligible for a refund.
    • Promotional Items: Courses or services purchased at a discounted rate during promotional periods are not eligible for refunds.
    • Partial Refunds: We do not offer partial refunds for partially completed courses.

    3. Refund Process

    To request a refund, please follow these steps:

    1. Contact Support: Send an email to support@clmi.ng with your order details and the reason for the refund request.
    2. Review: Our support team will review your request and may ask for additional information or evidence to process your refund.
    3. Approval: If your refund request is approved, we will notify you via email and process the refund to your original payment method.

    4. Processing Time

    Refunds are typically processed within 7-10 business days from the date of approval. However, the time it takes for the refund to reflect in your account may vary depending on your payment provider.

    5. Changes to Refund Policy

    We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website, and your continued use of the platform constitutes acceptance of the new policy.

    6. Contact Information

    If you have any questions or concerns about this Refund Policy, please contact us at:

    By purchasing courses or services from our platform, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.