Curriculum
1 Section
10 Lessons
170 Weeks
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MODULE
10
1.0
Sales force management and motivation
1.1
Strategic sales planning and execution
1.2
Sales analytics and performance measurement
1.3
Customer relationship management (CRM) systems
1.4
Understanding consumer behavior and decision-making
1.5
Market segmentation and targeting
1.6
Customer needs analysis and value creation
1.7
E-commerce and digital sales strategies
1.8
Online customer service and support
1.9
Social media and digital marketing integration
PHD SALES AND CUSTOMER SERVICE MANAGEMENT
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