Description
Curriculum
Instructor
Course Overview:
A Motor Garage Management course provides a holistic understanding of the operational, financial, and customer service aspects essential for running a successful automotive repair business. Through a blend of theoretical knowledge and practical applications, this course equips participants with the skills necessary to effectively manage all aspects of a motor garage.
Learning Objectives:
- Introduction to Automotive Industry: Understanding the structure and dynamics of the automotive industry, including market trends, technological advancements, and regulatory frameworks.
- Business Fundamentals: Exploring the foundational principles of business management, including business planning, financial management, legal considerations, and compliance with industry regulations.
- Human Resource Management: Managing personnel effectively by learning recruitment strategies, training methodologies, performance evaluation techniques, and fostering a positive workplace culture.
- Customer Service Excellence: Emphasizing the importance of exceptional customer service in maintaining client satisfaction, building loyalty, and driving business growth.
- Inventory and Supply Chain Management: Optimizing inventory levels, sourcing parts and supplies efficiently, implementing inventory control systems, and minimizing costs while ensuring timely availability of materials.
- Workshop Operations: Streamlining workshop processes, optimizing workflow, ensuring equipment maintenance, and adhering to safety protocols to enhance productivity and service quality.
- Marketing and Sales Strategies: Developing marketing plans, implementing promotional campaigns, leveraging digital marketing tools, and fostering customer relationships to attract and retain clients.
- Technology Integration: Harnessing technology advancements in automotive diagnostics, repair, and management software to improve efficiency, accuracy, and customer service delivery.
- Ethics and Sustainability: Understanding ethical considerations in business operations, promoting environmental sustainability practices, and fostering social responsibility within the automotive industry.
- Case Studies and Practical Applications: Analyzing real-world scenarios, engaging in problem-solving exercises, and integrating theoretical knowledge with practical experience to develop critical thinking and decision-making skills.
Review
₦25,000.00
100 students
16 lessons
Language: English
0 quiz
Assessments: Yes
Skill level All levels
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