CUSTOMER SERVICE OPERATIONS

Course Overview:

Customer service is crucial for all companies because it is part of everything from making the product to delivering it. Keeping customers happy and making sure they stick around is really important. When done right, customer service not only makes customers happy but also creates loyal ones who keep coming back. Building and keeping these relationships is key for making more sales and having customers come back for more. This training course talks about the basics of customer service, how people work together, good communication, silo management, handling customer orders and returns, psychometric applications and more.

Learning Objectives:

• Develop effective customer relations skills to enhance satisfaction and loyalty.
• Cultivate positive staff relations for a harmonious and productive work environment.
• Understand and apply psychometric applications for better personnel assessments.
• Master reporting and meeting skills for clear communication and decision-making.
• Learn strategies for silo management to improve collaboration and efficiency.
• Enhance overall interpersonal and communication skills for professional growth and effectiveness.